Support

Get help from the right team.

Product and account access for caregivers are supported by MidtownDogDad Business Solutions Support. Paddle provides buyer support for payments it processes as merchant of record.

Product and account

MidtownDogDad Business Solutions Support

Signing in, account access, or trial verification
How a feature behaves, or how to set something up
Anything about using MidtownDogDad Business Solutions

Email product support

support@midtowndogdad.com

Payment and transaction

Paddle Order Support

A processed payment, receipt, refund request, or transaction lookup
A tax document for a completed order
Changing or removing a payment method

Open Paddle Order Support

paddle.net

Looking for account access?

Access requests use a separate reviewed intake path. Send a request through the account form rather than a support message—it reaches the right review queue and captures what we need to follow up.

Request an account Sign in

Recognize a Paddle transaction

A card charge processed by Paddle may begin with PADDLE.NET*. A PayPal charge may appear as PAYPAL *PADDLE.NET.

Your Paddle receipt identifies the software purchase; use Paddle Order Support if you still do not recognize the transaction. Paddle is the authorized reseller and merchant of record for completed Paddle transactions. MidtownDogDad Business Solutions continues to provide the software and product support.